Who we are
Our website address is: https://www.realgrapheneusa.com.
For each visitor to our web page, our web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is not shared with other organizations for commercial purposes.
If you do not want to receive e-mail from us in the future, please let us know by unsubscribing.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address. Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them . Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address.
Real Graphene USA includes a 1-year limited warranty with the purchase of any product. The 1-year limited warranty begins from the day a product has been purchased.
100% Satisfaction is Guaranteed: Real Graphene USA’s products are some of the best in the industry. A 30-day window is offered from the day of purchase, 100% satisfaction guarantee to customers within the United States.
All international shipments, outside of 50 United States, are final.
All returns must include the product, any accessories, any promotional items, and manuals. All returns must be in the original boxes and packaging materials. Incomplete returns, open or used products, may be rejected at our sole discretion.
The customer is responsible for all return shipping, brokerage fees, and insurance charges. Shipping charges are nonrefundable.