5000+ Trusted Customer Reviews
We want you to be 100% satisfied with everything you buy from us. So if you’re not entirely happy with your purchase, we will refund your money in full. All we ask is that you contact our customer services and then return the product back to us – simple and easy.
A battery’s life cycle life is the alternation between every round of full discharge and full recharge. A normal battery’s life usually ranges from 300 to 500 cycles. That means a typical battery will have a life cycle of 18 months to 3 years. A graphene battery’s life cycle can last up to 1,500 cycles, which is almost twice or thrice the normal cycle. This means more power to carry for a longer period.
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This website is operated by Real Graphene eCommerce Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Real Graphene . Real Graphene offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Real Graphene, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Real Graphene and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
Copyright 2020 – Real Graphene USA – All Rights Reserved
MAY YOU BE HAPPY, HEALTHY, AND WHOLE
Real Graphene’s Commitment to Privacy
Real Graphene (“Real Graphene” or “we” or “us”) with its proteins, amino acids, pre-workouts and food supplements, is a leader in the research, development, manufacturing, distribution and marketing of a broad range of natural health care products.
Personal information is any information about an identifiable individual, such as Your name, email address, mailing addresses, gender, date of birth, any answers and data You elect to provide to questionnaires, information collected electronically through Real Graphene’s web site located at www.health.consciousos.com or other web site(s) operated by Real Graphene from time to time (each a “Real Graphene Site”), and any other information that identifies who You are. Personal information about You may be collected by Real Graphene directly or provided to Real Graphene by third parties.
What Personal Information does Real Graphene Collect?
Real Graphene limits the collection and use of Your information to that which is necessary to fulfil identified purposes or to deliver requested information, products or services to You.
Real Graphene will seek Your consent when it collects, uses, or discloses Your personal information, and will use that information only for the purposes for which it was collected. Before or when Your information is collected, Real Graphene will identify, as clearly and narrowly as possible, the purpose for which Your information is needed, and will document that purpose. If we intend to use Your information for any other purpose, or in any way we didn’t tell You about previously, we will request Your consent for the new purpose or use prior to doing so.
Real Graphene has developed, documented, and implemented policies and procedures to protect Your personal information. We endeavor to ensure that Your information will be protected by appropriate safeguards from loss, theft, unauthorized access, disclosure, copying, use or modification. When collecting Your personal information, Real Graphene will define the purpose of its collection, obtain Your consent, limit the collection, use, and disclosure of Your information, and ensure adequate security measures. We will keep personal information as accurate, complete, and up to date as possible, and minimize the possibility of using incorrect information when making a decision about the individual or when disclosing information to third parties.
When transferring personal information to third parties, Real Graphene ensures in its third-party contracts that it names a person to handle all privacy aspects of the contract, limits use of personal information to the purposes specified to fulfil the contract, limits disclosure of the information to what is authorized by the organization or required by law, and uses appropriate security measures to protect the personal information.
The information we ask for will depend on the information or service requested. Different information and services require different types of information. Your information may be collected via an “active information collection point” or through passive means.
1. Active Information Collection
You might choose to actively provide Real Graphene with certain kinds of personally identifiable information, such as Your full name, address, phone number, e-mail address and other personal details, including by submitting or posting same to a Real Graphene Site. All information that You actively provide to Real Graphene is provided at Your option.
There are many ways You can give Your consent to our use of information that You provide.
Your express consent may be given in writing, verbally or through electronic means. Alternatively, where permitted by law, Your consent may be implied through an action You’ve taken or when You continue to use a product or service after we’ve notified You of a change. For certain communications and services, we will verify Your express consent prior to commencing the requested service or communication.
Examples of express consent:
Written – Signing a form that states “I agree to the terms.”
Electronic – Clicking on an “I agree” or “I accept” or similar button online.
Verbal – Responding to a direct question from a Real Graphene representative via telephone communications.
Example of implied consent:
There are many potential examples where You may provide information to Real Graphene for a particular purpose and Your consent for Real Graphene to use the supplied information is implied for the purpose for which it was supplied, such as: completing a registration form in order to access and use a particular feature or function on a Real Graphene Site submitting questions or comments to Real Graphene submitting feedback about Real Graphene or products and services and other topics requesting information about Real Graphene, Real Graphene products and related information completing surveys and evaluations participating in promotions or contests
1. Passive Information Collection
Real Graphene Sites may use various technologies to passively collect information from You while You are visiting (that is, You do not actively provide this information to Real Graphene). Such technologies allow the Real Graphene Site to collect a range of non-personally identifiable information, including Your Internet Protocol (IP) address (a unique identifier automatically assigned to Your computer when logging onto the Internet), the type of Web browser and operating system You use, the date and time You visit the Real Graphene Site, the specific pages You visit on the Real Graphene Site, and the address of the Web site You visited before coming to the Real Graphene Site.
Real Graphene typically uses such passively collected information for a variety of purposes, such as to administer the Real Graphene Site, customize the Real Graphene Site to Your preferences, and compile aggregated statistics for marketing and research purposes. Real Graphene reserves the unrestricted right to use this passively collected, non-personally identifiable information, including, but not limited to, selling, leasing, permitting access to, or otherwise transferring it to our affiliates, business partners, advertisers and other third parties.
The “passive information collection” technologies that we use may include “cookies”. Cookies are small text files that store information about Your interactions with a particular Web site, either temporarily (known as a “temporary” or “session” cookie, and deleted once You close Your browser window) or more permanently on the hard drive of Your computer (known as a “permanent” or “persistent cookie”). Cookies can make it easier to use a Web site by allowing servers to access certain information quickly:
“Session” cookies can be used to help a user’s browser navigate a Web site more smoothly and may show up if the user comes from a Web site with which the subsequent Web site has some relationship (e.g., a Web site of an affiliated company) and can give helpful information.
“Persistent” cookies can be used to customize a Web site for a user, such as by storing passwords, preferences, and registration and account information so that users do not have to re-enter them each time they visit a Web site.
Uses and Disclosure of Information
Except as described in this Policy or as You may otherwise consent to from time to time, Real Graphene will not use, and will not disclose or provide any of Your personal information to any other person. We do not sell, trade, or rent Your personal information to others for marketing purposes. As described above, generally, the purpose for collecting Your personal information will be explained to You, in clear language, at the time of collection.
When You provide information to Real Graphene by completing a registration form, submitting questions or comments or feedback concerning Real Graphene or products and services and other topics, completing surveys and evaluations and other similar situations, we will use this information to learn more about our customers and their preferences, improve our products, services and the Real Graphene Sites and for related marketing and research purposes.
Real Graphene reserves the right to transfer any information submitted by You and retained by Real Graphene to Real Graphene affiliates to the extent necessary to perform requested services and provide requested information. Real Graphene may sell all or part of its business, sell or securitize assets, or merge or amalgamate part or all of our business with other entities. Since customer information and data would normally be a part of such transactions, we may use or disclose such information to other parties included in the transaction, as part of due diligence activities and/or on the completion of the transaction.
Real Graphene does not knowingly collect personal information from children under the age of 18, except for the purpose of voluntary requests for product recommendations, made on behalf of the child by his or her parent or guardian, and only upon securing the informed consent of the parent or guardian to Real Graphene’s collection of that information insofar as is necessary for the purpose of providing product recommendations. This information will then be managed under Real Graphene’s internal privacy policies.
Exceptions where Real Graphene may Collect, Use or Disclose Information without Consent
If we are required or permitted by law: We may be required to release information by a court of law or
other legal or regulatory authority. If so, our policy is to release information only to the extent that we have to. We may also collect, use or disclose information without consent where permitted by law. For example, we may collect and use publicly available information like information in the telephone book for marketing or customer service purposes. Further, for other legal, medical, emergency or other security reasons, it may be impossible or impractical to seek or obtain Your consent.
If we use an outside third party supplier to do work for us: We may from time to time use outside third party suppliers to do work for us involving some of Your information. For example, to perform computer services on our behalf or to analyze survey results or marketing data or to administer to manage promotions or contests or for other reasonable purposes. We select the company carefully and confirm that it uses privacy and security standards that meet Real Graphene’s requirements.
If we have to protect the interests of Real Graphene: In certain circumstances, Real Graphene may have to collect, use or release information without consent for its protection. For example, we may do so to detect, investigate or prevent fraud.
Rights to Provide Information
With respect to all content and information You submit to Real Graphene, including by submitting or posting to the Real Graphene Site, in providing us with such content and information we rely on You to ensure that You have the lawful right to do so without limitation or restriction.
Real Graphene may collect aggregated, anonymous information (such as demographic and profile data, usage and selection data and similar information and data) about You, including in connection with Your use of a Real Graphene Site, Your participation in various Real Graphene promotions or contests and otherwise in connection with the purchase of Real Graphene products and use / share that information with other third parties (such as Real Graphene’s service providers, agents, marketing consultants and advertisers) in order to better understand and learn more about our customers and their preferences, improve our products, services and the Real Graphene Sites and for related marketing and research purposes. Any such aggregated information will not contain personally identifiable information about You.
Real Graphene will keep Your information only for as long as it is reasonably needed to fulfill the purposes for which it was collected, unless and to the extent a longer retention is permitted or required by law. Real Graphene has also developed a retention and destruction timetable to ensure that Your information is not retained for a longer period of time than is necessary for its intended purpose. We destroy, erase, or aggregate and render anonymous information that is no longer required, and ensure that all personal information is fully deleted before disposing of electronic devices such as computers, photocopiers, and cell phones. Real Graphene regularly conducts risk assessments, and has developed, documented, and implemented breach and incident management protocols, appropriate service provider management practices, and appropriate privacy training to employees.
The length of time we keep Your information varies depending on the reason it was collected and the nature of the personal information. For legal reasons, we may keep information beyond the end of Your relationship with us.
Accuracy & Access to Your Information
Real Graphene takes reasonable steps to ensure Your personal information is accurate, complete, and up-to-date. However, in certain circumstances, we must rely upon You to advise us if Your personal information changes. If You notify us that Your personal information is inaccurate or incomplete, we will take steps to correct, delete, or add to it, as appropriate.
You can contact Real Graphene to request to know what information Real Graphene may have collected and retained about You and how that information is being used. In submitting your request, we ask that you supply enough information to account for the existence, use, and disclosure of Your information. Should you require assistance in preparing your request for access to personal information, Real Graphene’s Privacy Officer will be available to assist you. We will endeavour to respond to your request as soon as possible, and within thirty (30) days of receipt of said request. Depending on the nature of the information You are requesting and complexity of Your request, we may ask You to put Your request in writing. In some instances, You may be able to log into Your account profile or preferences on a Real Graphene Site to view and/or modify Your information, as appropriate.
We protect other people’s privacy when we make information about You available to You. It may not be appropriate for us to release certain information directly to You. There may be records that include information about You and other customers, or that have information confidential to Real Graphene or are the property of Real Graphene. Because we must protect everyone’s confidentiality and legal rights, we cannot make these records available to persons outside of Real Graphene. We will, however, make available to You any factual information about You contained in such records. If we are unable to disclose information to You, we’ll explain why, subject to any legal restrictions. If You wish to challenge our decision, we will tell You how to escalate Your request.
You Can Withdraw Your Consent
Subject to legal and contractual requirements, You may change or withdraw Your consent at any time (which includes electing not to receive further communications or other services from us) by: (1) changing Your choice on the Real Graphene Site, if and where available; (2) using the unsubscribe feature, in the case of e-mail distributions if and where available; or (3) contacting Real Graphene’s Consumer Affairs Department in the “Contacting Real Graphene” section of this Policy below.
Withdrawing Your consent will generally not affect Your relationship with Real Graphene or eligibility to receive Real Graphene offers. However, if You don’t consent or if You withdraw Your consent, we may not be able to provide You with a particular service or provide You with requested information. When You change or withdraw Your consent, we will do our best to make sure that our files are updated as quickly as possible. It may take some time for our records to reflect Your changes as many records can only be changed during regular file updates.
Safeguards and Security
We will use reasonable efforts to protect information that You provide to Real Graphene once it has been received by Real Graphene. Real Graphene employs physical, administrative and technical safeguards, reasonably appropriate to the sensitivity of the information, to safeguard Your personal information against loss, theft, misuse, unauthorized access or disclosure and alteration.
For example, with respect to Real Graphene Sites, Real Graphene uses SSL (Secure Socket Layer) technology, an encryption technology used to encrypt information sent from Your computer to our servers over the Internet. Unfortunately, no data transmission over the Internet or system can be guaranteed to be 100% secure.
Although Real Graphene uses reasonable efforts to safeguard Your information, we cannot guarantee it. Real Graphene cannot ensure or guarantee that any information You provide to Real Graphene is completely secure from individuals who might attempt to deliberately evade security measures, including by intercepting transmissions over the Internet. You provide Real Graphene with Your information at Your own risk.
Confidentiality of Supplied Information
In order to protect the security and confidentiality of any personally identifiable information supplied by You to Real Graphene (such as web site passwords and similar information relating to or concerning You) You are responsible to ensure all such information is kept confidential and secure by You.
If, at any time, You wish to make a complaint about Real Graphene’s privacy policies or use of Your information, You may do so by contacting the individual listed at the bottom of this page, who will inform You of Your avenues of recourse and the available complaint procedures. Real Graphene will acknowledge and investigate all complaints received, record the date the complaint was received and its nature, and assign the task to an individual for an impartial review. We will notify You of the outcome of Your complaint, and take appropriate measures to correct information handling practices.
Contacting Real Graphene
Telephone: (949) 484-5149
Real Graphene will use reasonable efforts to promptly respond to all questions, inquiries and complaints received, and will typically respond to You within 30 days. Except where required by law, Real Graphene cannot ensure a response to questions or comments regarding topics unrelated to this Policy or Real Graphene’s privacy practices.
If any question, inquiry or complaint is not resolved to Your satisfaction, You may contact:
Office of the Federal Privacy Commissioner
112 Kent Street Ottawa, Ontario K1A 1H3
Revisions to Policy
Real Graphene reserves the right to modify this Policy at any time. If amended Real Graphene will post an amended Policy on the Policy page of each applicable Real Graphene Site. You may contact Real Graphene as described in this Policy to obtain a copy of the Policy at any time.
Copyright 2020 – Real Graphene USA – All Rights Reserved
MAY YOU BE HAPPY, HEALTHY, AND WHOLE
Please Do Not Send Your Purchase Back To The Manufacturer.
We have a separate warehousing address that customer service will provide for you.
Please be aware once your item is shipped we cannot cancel it.
You need to wait until you receive the item and then if you want, you will have to send it back for a refund.
If you are returning an item you must inform us within 7 days upon receipt of the package.
Items must be unworn and unwashed.
Items must be returned in original packaging.
If 30 days have gone by since your delivery, unfortunately, we are unable to offer you a refund.
To complete your return, we require a receipt for the item you sent back as well as an email stating the reason for the refund request and return.
If you are returning an item, please send the us the tracking number for our reference. No refund or replacement will be issued without providing your tracking number.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow for up to 14 days for your refund to be applied once we have confirmed you are eligible for a refund.
A restocking fee of 15% will be deducted from the original purchase price, applied to products purchased directly from Scarflings and that are returned within the 30-day return policy.
If you haven’t received a refund yet, first check your bank account again. Contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. Please take note of all sizing charts before selecting size and color options. We do not exchange for wrong sizes. If damaged or defective, please send us an email at firstname.lastname@example.org
You will be responsible for paying for shipping costs for returning your product. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Real Graphene takes no responsibility for any item that is lost and not received due to postal issues regarding returns.
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